We thank you for writing to the information, reports and complaints service.

We will review your request or complaint and reply to you as soon as possible, and in any case within 30 calendar days of the complaint being received.

For information on the service, timetables, frequencies and other services, you can consult the website, call the toll-free number 800964424 (from landlines and free of charge) and 199229300 (from mobile pay phones).

For information on timetables, frequencies, first and last trips, you can consult the "TIMETABLES" page

For information on services, transport of bicycles and animals, luggage, children, accessibility for people with disabilities, you can consult the "CUSTOMER SERVICE" page